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  The Backbone of Business
     
 
We bind the disparate pieces of an enterprise together
EUTECH IS A GLOBAL PROVIDER OF BUSINESS PROCESS DRIVEN SOLUTIONS WITH A WIDE PRODUCT PORTFOLIO, INCLUDING ENTERPRISE ASSET MANAGEMENT WORKFLOW SOLUTIONS, SECURE WEB PUBLISHING AND HOSPITAL INFORMATION SYSTEMS.
 
 
Intelligent Buildings
Mall Management
City Management
Command & Control Centre
Enterprise energy management
Call centre
Integrated Security & Surveillance
Space Management
 
 
 
 
 
 
Mall Management

iViva.works™ provides a unique development platform and management system that sets a new standard for Mall Management. The platform has been deployed in marquee projects across Asia and the Middle East and is fast becoming the solution of choice, especially for large-scale multi-building and multi-site projects.

Concierge Services
With iViva.works™ it is possible to bring together hitherto disparate applications and services into one integrated Concierge Service framework. The key elements of the iViva.works™ Concierge include the following:

  • Service Desk
  • Integrated Information Portal
  • Digital Signage System
  • Iteractive Tenant Directory
  • Way Finding
  • Loyalty Programme
  • Self-Servce Kiosks

The iViva.works™ Concierge interacts with end-users and system-operators through interfaces such as:

  • Service Desk Application (on Windows PC)
  • Tenant Services Portal (any web browser)
  • PDA (web browser)
  • SMS (text)
  • IVRS (Interactive Voice Response System)
  • Self Service Kiosks

Messaging and Collaboration
The iViva.works™ Concierge provides a platform for messaging and collaboration. As such, any event that needs user intervention is delivered as as a message, which can be either seen on the Service Desk or can be delivered to Concierge team members via PDAs or SMS. Multiple users of one team can be notified at once. Alternatively, the system can deliver messages to one member after another until at least one person has accepted it

Integrated Information Management
The iViva.works™ Concierge integrates digital signage, self service kiosk, directory services, way finding, web portal and wireless mobile connecitivity in one platform. This provides a flexible and versatile system; for example, for visitor management, event management and advertising.

The iViva.works™ Concierge radically changes the shopping experience for consumers and help Mall owners and operators build customer loyalty while increasing sales. For example, it can help stores within the Mall in unleashing their complete potential. The brands housed in the Mall can organise in-store brand promotions or launches or schemes that strengthen their image and branding

Shoppers will be able to learn about sales and promotions at their favorite stores, view movie trailers and find out more about local events. Mall owners will have the ability to easily update tenants' information, mall events, promotions and coupons and advertisements

Performance Management of Operations and Maintenance
Security and comfort are key requirements for Mall operations. iViva,works integrated building management framework enable superior, proactive management of M&E systems and services, while minimizing maintenance and operating costs.

Selected Mall Project References: